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Frequently Asked Questions

Here are some of our most frequently asked questions. If you have a question and can’t find the answer on this list, please feel free to get in touch. We’re happy to give you the answers personally!

Do you charge for travel time?

Thirty miles (round-trip) is included in the fee. Beyond that, there is a mileage charge according to the IRS rate per mile (currently it is .56/mile).

Do you do any hands-on work with my pet during consultations?

Consultations need to cover so much important information that there’s often no time left to carry out any hands-on work in that initial meeting. Consultations set the foundation and prepare you, your family and your pet for the work you need to do.

It’s a little like trying to jump into painting a room without moving the furniture, taping the trim and collecting the right supplies for the job. We want to prepare properly, because our goal is to do the job RIGHT.

Do you need to see my pet doing the behavior I’d like to correct?

No, we don’t. It’s difficult to get a pet to perform negative behavior on demand – think of it like a therapist asking someone with an anger management problem to show what it’s like when they lose their temper! It just can’t be done.

Generally, consultations provide us with all the information we need to determine the issue and provide recommendations for corrections. If we feel we do need to see your pet’s behavior, we may ask that you send us a short video before we meet for the consultation.

Remember, we do this for a living, and we see all sorts of pet behaviors, every day. It’s important to understand that while you may be feeling overwhelmed and upset about your pet’s behavior, we already have plenty of experience and know what’s going on.

One final reason we don’t ask to see your pet’s behavior is because we want to focus on giving you the tools to manage and correct it successfully. It’s much easier to do that in a calm environment without trying to talk over loud barking or other negative behavior!

What’s your success rate with behavior issues?

More than 98% of our clients report being completely thrilled with their consultations and our services! And we have equally high percentages across the board for clients seeing improvement with their pet, restoring harmony to the home and feeling confident about maintaining their success long-term. Check out the Testimonials section! Want more? We are happy to provide current and former client references.

Will you be able to fix the problem?

For fixable issues, absolutely! Your participation, dedication and follow-through on our recommendations is very important, of course, so we depend on you to commit to resolving the problem as much as we’re devoted to helping you reach success.

For certain behavior disorders like aggression, there honestly is no such thing as “fixing the problem for good”. Aggression is a very complicated issue, and may always exist on some level. Aggression issues can definitely be managed and your dog rehabilitated to a point that no one would ever suspect an aggression issue ever existed.

Again, this management and rehabilitation depends on your dedication to working with our recommendations. Resolving aggression issues is a group effort that requires hands-on training, compliance with managing the dog, and doing your homework in between training lessons so you maintain a good foundation focused on improvement.

If you have any other questions, please feel free to contact us now.

And if you’re ready to get started, the next step is easy. Click here to book your consultation. We’ll send a history questionnaire by email for you to fill out, and we’ll be all set to get started.